We value your experience and want you to feel confident when shopping with us. If you have any issue with your order, our team is here to help.

Order Cancellations & Refund Requests

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If you wish to cancel or request a refund for your order, please contact our support team as soon as possible at  support@popcultureasia.com with your order number and reason for the request.

Refunds are normally processed within 1–7 business days, depending on your payment provider’s processing time.

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Refund Method

All refunds are issued only to the original payment method used at checkout, in compliance with Stripe’s payment policies.
We do not offer refunds via PayPal, bank deposit, or cash under any circumstances.

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Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include clear photo proof of the issue. Once verified, we will arrange a replacement or refund as appropriate.

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Non-Refundable Items

• Digital or downloadable products

• Sale or promotional items

• Items returned without prior approval

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Processing Time

Once approved, refund requests are submitted immediately, but your bank or card issuer may take up to 7 additional business days to complete the transaction and return funds to your account.

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Contact Us

For any refund or cancellation inquiries, please reach out to:
support@popcultureasia.com